Refund Policy

This Refund Policy describes how Akheilos Ltd (“Lovli.ai”, “we”, “us”) handles refunds and chargebacks for purchases made on Lovli.ai.

Digital goods and virtual items

Coins, memberships and other virtual items are digital goods that are made available immediately upon purchase. Because they are consumed in real time and cannot be returned, purchases are generally non-refundable once delivered.

Eligibility for a refund

We may, at our sole discretion, issue a refund or credit in the following cases:

• You were charged for a purchase that our systems did not deliver (for example, coins were debited but not credited to your account).
• A duplicate or erroneous charge occurred on our side.
• You cancel a subscription before the start of its next renewal period, in which case the cancellation stops future charges but does not refund the current period.

Subscriptions

Subscriptions renew automatically until cancelled. You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period; no partial refunds are issued for the remaining days of an active period.

How to request a refund

Contact us at support@lovli.ai within 14 days of the charge, including your account email, the order/charge reference and a short description of the issue. We aim to review all requests within 7 business days.

Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer. Unauthorized or fraudulent chargebacks may result in account suspension while we investigate.

Contact

For any refund or billing question, email support@lovli.ai.